CI Technical Service
As a public service, the Chlorine Institute regularly fields technical questions about the chlor-alkali industry in advancing safe, secure, environmentally compatible, and sustainable production, distribution, and use of its mission chemicals; chlorine, sodium and potassium hydroxides, sodium hypochlorite, the distribution of vinyl chloride monomer, and the distribution and use of hydrogen chloride.
Before submitting a question, please review CI's Frequently Asked Questions (FAQs). When your question is received, a CI staffer will attempt to direct you to an applicable information source.
Q: I am in an emergency situation, who can I call?
A: For emergencies involving chlorine or other hazardous materials in the United States call CHEMTREC at 1-800-424-9300. For emergencies involving chlorine or other hazardous materials in Canada please contact CANUTEC at 1-888-226-8832. If chlorine is involved, CHEMTREC will automatically activate CHLOREP, a mutual aid network in Canada and the United States. Read more about CHLOREP here.
Q: How do I obtain free CI publications?
A: Free CI Publications are a members-only benefit. Academia, government agencies, public first responders, and municipal water utilities may access CI resources at no cost. Please email CIFreeBookstore@CL2.com with your publication(s) request.
Q: Who can contact the Chlorine Institute with technical questions?
A: Anyone can submit a technical question by using the submission form below. When the question is received, a CI staff member will direct you to the appropriate resource within our library (such as a pamphlet) or redirect you to another technical resource for assistance. As a benefit of membership, CI members will be given priority and receive a reply within one business day. It may take up to three business days for a reply to non-members. Please note that CI observes most Federal holidays. If you submit a question on one of those days, a reply may take additional time.
Chlorine Institute's Tech Service Question Submission
Please e-mail Technical Services to submit your question.